Terms & Conditions

Forms of payment
We accept all major credit and debit cards including Visa and Mastercard. Payment in full is due at time of purchase.

We aim to dispatch within 2-3 days of receipt of your order. When product is in stock please allow 5-6 days for UK delivery. If an item is momentarily out of stock and delivery times a little longer we will inform you via email.

Returns and refunds
We will refund or replace items that you are not completely satisfied within 14 days of receipt. Please email jo@zen-gifts.co.uk for a returns authorisation number before returning your package; otherwise your return may be refused. Items without tags are not re- sellable and therefore not returnable. Misused or washed items are not re- saleable. Sorry but we do not refund original shipping charges or pay for return shipping charges.

Cancelling an order
If you wish to cancel your order, please call us on 01330 820000 or email jo@zen-gifts.co.uk You have 14 days to cancel any order.

Faulty Goods
If you receive goods which are faulty or have been damaged in transit, please let us know straight away and we will either offer you a full refund or replace the goods at our cost.

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